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FAQs

 

 Getting Started

 

1. How long does it take to set up an event? 

Setting up an event is very quick - we will ask you some basic questions about your event and within 24 hours you will have your event on the Morressier platform. After the initial set up, the rest is in your hands and you will be able to:


  • Set up collection and review schedules for collecting abstracts, posters, and presentations. 
  • Invite your reviewers and easily manage the review process.
  • Invite delegates, including presenters and chairs.
  • Host your event on the Morressier platform. 
  • Compile and send proceedings papers to your publisher.

We recommend the following lead times for each of these activities: 

  • Abstract Management - 1 week
  • Poster and Presentation Management - 1 week
  • Events and Networking - 1 month
  • Proceedings Management - 1 month

If you need additional support from our team, please get in touch here and we can talk about upgrade options. 

2. What if I can’t pay by credit card, or don’t have a credit card to use?

The fastest and easiest way to get started is paying via credit card. However, we know some departments may require POs (purchase orders) or invoices to process payments through their finance teams. To initiate this process, get in touch with us here.


3. What happens after I buy? 

Following your purchase, you will receive a short Event Summary Survey, where you will be asked to share key aspects of your event. Within 24-hours, your event will be set up on the Morressier platform ready to start building it. We understand that you may need some help along the way, so you will also get:

  • Exclusive customer access to the Morressier Success Center (available after purchase)
  • 24/5 Customer Support, either via email or the in-platform bot

In addition to this, the Knowledge Center is available for everyone via either our website or direct from search (Google, Edge).




Building my event

1. I want to start planning an event that won’t happen for six, nine, twelve months. Can I use the platform for that long?


Many events on our platform require months of planning, so yes! The flexible nature of our platform means you can quickly set up and host an event, or you can spend as much time as you need arranging submissions, organizing peer review, and managing your program. You will have 12 months to start using your Morressier purchase.

2. Can I skip using the peer review workflows, and go right to uploading my event program? 


Yes. Our platform offers easy bulk-uploads for content if you would prefer to organize offline, or if you’ve already commissioned the content.

3. Are there any training or support materials for setting up these workflows, or building my event program? 

Yes, there are a range of resources you can easily access:

  • Self-serve resources are available in the customer-only Morressier Success Center (available after purchase)
  • In-product, we ensure the resources our users need are easily accessible 
  • The Knowledge Center is available inside our product, our websites or Google search 

4. Can you provide any support for finding peer reviewers? 

Finding peer reviewers is one of the biggest challenges in the academic community. We recommend seeking reviewers in your own community. Many research topics are more and more interdisciplinary, so if you are struggling, we would recommend looking at related or adjacent disciplines. Peer review is also a wonderful way for early career researchers, and even students, to learn more about evaluating research and build their career. 

 

Troubleshooting

 

1. How do I manage technical difficulties during livestreams? What safeguards are in place for that?

There is detailed guidance for Organizers, Chairs and Presenters in the Morressier Success Center (available after purchase). Within the Morressier platform there are built-in tech checks for audio, video, and connection stability. Presenters will also receive notifications live if their internet connection is at risk. 

Technical difficulties can be some of the most worrying aspects of virtual events, which is why we recommend planning for event issues in advance. We advise training chairs and presenters before the event, conducting a rehearsal, and using an ethernet cable to ensure internet stability. 

More detailed guidance is provided in both the Morressier Success and Knowledge Center, including training materials for Chairs and Presenters.


2. Where do I go for help if I don’t understand part of the platform? 

It’s always frustrating when you are trying to do something and get stuck, so we try to make accessing help as easy as possible, with the following resources:

  • Self-serve resources are available in the customer-only Morressier Success Center (available after purchase). 
  • In-product resources are available as you engage with our workflows.
  • The Knowledge Center is available inside our product, our websites or Google search. 

If you find that you need extra support with your event, you can always get in touch with us to discuss upgrades.