Introduction and objectives
Feedback from students enables identification of improvements for basic life support (BLS) courses, motivates instructors and promotes reflective learning. Paper forms are a commonly used modality to collect feedback, but are time consuming to process and environmentally wasteful. The primary aim of this project was to explore the use of electronic feedback forms for our large BLS course to increase response rates and speed of feedback processing and dissemination.
Materials and Methods
The University of Birmingham’s Resuscitation for Medical Disciplines (RMD) group train 900 first year healthcare students in BLS each year using the European Resuscitation Council (ERC) BLS provider course. (1) A novel electronic feedback form was generated by the course facilitators using Google’s free-to-use ‘Forms’ electronic cloud-based surveying software. (2) Custom add-ons were developed and deployed to enable diverse information capture, and automate data processing into spreadsheets. These electronic questionnaires were sent to all candidates at the end of each course, and results were circulated rapidly to all instructors and supervisors.
Mean feedback response rate increased significantly from the previous year, rising from 64.4% to 85.8% (p=0.01) . Rapid dissemination of feedback findings allowed real-time, agile adaptations to be made to the course throughout the year. The system has resulted in a large reduction of administrative work and a more ecologically-friendly approach to recording feedback, saving over 1000 pieces of paper per year. The software collates results into a database for ready analysis, and automatically generates graphs and tables ready for presentation to stakeholders.
Deploying an electronic cloud-based feedback collection tool increases the rate of course participants offering feedback, and decreases administrative workload. We recommend development and use of similar tools for those setting up courses, especially large institutions, where efficiency is critical and feedback to participants, instructors and supervisors is necessary.
1. Harvey, P.R. et al. Peer-led training and assessment in basic life support for healthcare students: Synthesis of literature review and fifteen years practical experience. Resuscitation , Volume 83 , Issue 7 , 894 - 899
2. Google Forms (online). Available from URL: https://docs.google.com/forms