Background:
This evaluation is based on a NICE (National Institute for Health and Care Excellence) quality statement on service users' views being utilised to improve mental health services.  On Scarisbrick ward, the Patient Centred MDT (multidisciplinary team) Meeting holds weekly.

Aims:
- To assess Service User Experience of MDT meetings and use these findings to inform and develop an appropriate intervention.  
- To assess Service User Experience of implemented intervention

METHODS:
Participants: 
Admitted, willing adult patients between May and July 2018. 
- Initial questionnaire (18 responses)
- Post intervention questionnaire (10 responses)
Process: 
Initial questionnaire developed with MDT members 
Questionnaire passed round patients 
Collection and collation of completed questionnaires. 
Results discussed with MDT 
Intervention chosen - information leaflet on the MDTs 
Information leaflet rolled out on ward over three weeks 
Another questionnaire passed around to obtain feedback.

Results:
Initial questionnaire - 88% of respondents ranked the meetings as satisfactory or better. 
Post intervention questionnaire - 90% rated the meeting as satisfactory or higher. 30% found the leaflet had helped lower feelings of anxiety. About half the respondents felt more empowered and involved in their own care. 
80% recommend we continue to use the information leaflet for new patients.

Conclusions:
Service users views are invaluable in providing high quality, patient centred care; in keeping with the King's fund/ Richmond group reports. We hope this leaflet can be rolled out as 'standard’.

Key references: 
- How to deliver high-quality, patient-centred, cost-effective care, Richmond Group of Charities and The King’s Fund 2010
- From vision to action Making patient-centred care a reality, The King’s Fund 2012
- NICE Service user experience in adult mental health services; Quality standard [QS14]; 2011

SERVICE USER EXPERIENCE OF MULTIDISCIPLINARY TEAM MEETINGS ON SCARISBRICK INPATIENT UNIT, ORMSKIRK AND DISTRICT GENERAL HOSPITAL, LANCASHIRE CARE NHS FOUNDATION TRUST, UK