EAG Laboratories in Columbia, Missouri implemented the tracking of Quality Metrics in 2006. The primary objectives of capturing these metrics are to track potential risks to compliance as well as issues regarding the review processes for raw data and reports. Since 2006, these metrics have evolved over time to continue to become more effective at looking for root causes and to drive the continual improvement processes in the laboratories. This evolution has occurred, and continues to occur, as Management utilizes the information provided by the Quality Assurance Unit to evaluate and implement necessary changes to procedures, documentation, and reporting at EAG Laboratories, Columbia to ensure that the highest quality product is provided to EAG’s sponsors. This presentation will highlight the evolution of the Quality Metrics at EAG Laboratories, Columbia, provide examples of how Operations have used the metrics to make changes to positively affect these metrics, as well as demonstrate how metrics can be accepted into the culture of continual improvement at a testing facility.

Use of quality metrics to drive the culture of continual improvements

256th National Meeting (2018)

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