Capitalizing on Teachable Moments can be a neglected strategy in developing a Culture of Safety. What is often used instead to make change is enforcement, but this tends to shut communication down and with it the robust relations needed to create and maintain safe conditions. By contrast, responding with recognition of the vulnerability of those in non-compliance can open communication and support the inquiry necessary to develop and sustain transparency. Within these vulnerable moments lies intense interest in specific information that the inquirer is prepared to apply immediately - the inquirer is hungry to learn and thus is Teachable. In addition once one Teachable Moment is met with support, inquirers will tend to initiate others rather than wait for their safety shortcomings to be discovered. Therefore learning how to recognize and respond to Teachable Moments is essential to developing a self-regulating environment of safety norms. This presentation will cover three examples of Teachable Momentsto demonstrate what qualities they have, how to utilize the opportunities, and what benefits can be anticipated.

Capitalizing on teachable moments to enhance a culture of safety

2019 Fall National Meeting

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